Delivery & Returns
Delivery
Fast despatch & delivery within 2-4 days
GOING GLOBAL
We can post to anywhere in the world so everyone can enjoy!
Need help?
No chat-bots - a real person will respond within 24 hours of your enquiry
Delivery
Our Standard UK Delivery Service
We aim to make receiving your Ace Places Playing Cards as smooth as shuffling a deck! Here’s how it works:
- All orders are typically processed on the same day and collected by Royal Mail the following day (Monday to Saturday).
- Orders are collected in accordance with Royal Mail’s working days, which means no collections on Sundays or bank holidays. They collected on the next available working day.
- We partner with Royal Mail because we believe in supporting UK-based suppliers, ensuring your cards arrive with care.
Delivery times may vary depending on your location, but Royal Mail is committed to delivering promptly—whether you’re in the UK or anywhere else in the world.
International Orders
We are able to deliver to most International locations, but please allow 2-3 weeks for them to get to you. Any questions, please email hi@aceplaces.co.uk
Returns
At Ace Places, we’re proud to say that no one has ever returned their pack! However, we understand that sometimes things don’t go as planned. If you’re not completely happy with your purchase, we’re here to help:
- Please contact us within 14 days of receiving your order if you wish to return or exchange it.
- Returned items must be unused, in their original packaging, and in resaleable condition.
- Once your return is received and inspected, we’ll process your refund (excluding delivery charges) or arrange a replacement.
To arrange a return, drop us an email at hi@aceplaces.co.uk We’ll make sure you’re taken care of - it’s all part of our commitment to ace customer service!
FAQ
Use this text to share information about your product or shipping policies.
Do you deliver overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I replace a lost or damaged card?
Yes! We offer single card replacements for a 25p donation and replacement boxes for a 50p donation to the pack’s nominated charity, plus postage. We’ve had cards falling in tomato soup and a hungry Spaniel eating the box so whatever the reason, don’t throw away your pack, just replace what’s damaged!
How long will it take to receive my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your returns policy?
If you’re not completely happy with your purchase, we’re here to help:
- Please contact us within 14 days of receiving your order if you wish to return or exchange it.
- Returned items must be unused, in their original packaging, and in resaleable condition
- Once your return is received and inspected, we’ll process your refund (excluding delivery charges) or arrange a replacement.
To arrange a return, drop us an email at hi@aceplaces.co.uk We’ll make sure you’re taken care of—it’s all part of our commitment to ace customer service!
Any Questions?
You can contact us through our contact page! We will be happy to assist you.
