Lost a Card?
Keep your pack complete
we'll replace it
If a card gets lost or your dog chews the box (it’s happened before!), we can replace individual cards for a 25p donation to the pack’s nominated charity plus postage. Need a new box? That’s just a 50p donation plus postage.
We'll place a bet that we're the only playing card company in the world that will replace single cards or the box. We do because we can and we care and we don't want our cards ending up in landfill.
Complete the form and we’ll get back to you on what to do next. Alternatively, email us direct at:
RETAIL THE PACKS
Fancy selling these blooming marvellous cards? Become a retailer and play a part in sharing the story of your town.
SPONSOR A CARD
Each card in the pack highlights an independent business, encouraging more visits and boosting the local economy.
OUR GREEN POLICY
We keep our carbon footprint to a minimum by printing locally with vegan and FSC-approved printing processes.
FAQs
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Do you deliver overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I replace a lost or damaged card?
Yes! We offer single card replacements for a 25p donation and replacement boxes for a 50p donation to the pack’s nominated charity, plus postage. We’ve had cards falling in tomato soup and a hungry Spaniel eating the box so whatever the reason, don’t throw away your pack, just replace what’s damaged!
How long will it take to receive my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your returns policy?
If you’re not completely happy with your purchase, we’re here to help:
- Please contact us within 14 days of receiving your order if you wish to return or exchange it.
- Returned items must be unused, in their original packaging, and in resaleable condition
- Once your return is received and inspected, we’ll process your refund (excluding delivery charges) or arrange a replacement.
To arrange a return, drop us an email at hi@aceplaces.co.uk We’ll make sure you’re taken care of—it’s all part of our commitment to ace customer service!
Any questions?
You can contact us through our contact page! We will be happy to assist you.
